The following is a reprint from a press release by Numismatic Guaranty Corporation.
Numismatic Guaranty Corporation® (NGC®), Paper Money Guaranty® (PMG®) and Certified Guaranty Company® (CGC®) strive to provide the best possible services to all submitters at all times. During the current challenges brought by coronavirus (COVID-19), we are trying to be particularly accommodating of our collecting community.
Some submitters have asked to change their return shipping address for submissions that have already been received by NGC, PMG or CGC; for example, having submissions shipped to a home address instead of a business address.
We will make every effort to accommodate these requests. For security purposes, these requests must be made in writing and must be received before a package is shipped from our facility. Shipments cannot be rerouted after they have left our facility.
To contact Customer Service and, if necessary, update your return shipping address, please email NGC Customer Service at service@NGCcoin.com, PMG Customer Service at service@PMGnotes.com or CGC Customer Service at service@CGCcomics.com.