The following is an official email received by our staff on Nov. 5 from U.S. Mint officials.
The 2020 End of WWII 75th Anniversary American Eagle One Ounce Gold Proof Coin and the End of World War II 75th Anniversary American Eagle Silver Proof Coin were released for sale at noon ET on Nov. 5. The release of these coins resulted in the highest website traffic we have ever experienced, which greatly exceeded our expected capacity. This high volume caused website instability, and customers encountered error messages and in some cases were unable to purchase their desired product. Due to extremely high demand, the American Eagle gold Proof coin became unavailable by 12:07 p.m. We are pleased with the initial demand but are also in the process of evaluating the various customer concerns and system constraints and/or failures we experienced.
We want to assure you that the United States Mint remains committed to providing the highest possible level of customer service, and regret any inconvenience or frustration this buying experience caused.