For the seventh straight year, the Mint was given one of the highest scores in the American Customer Satisfaction Index.
For 2005, the Mint?s customer satisfaction score was 88 percent, up 2.3 percent from 2004 on the 100-point ACSI index. That?s second-highest among the 45 federal agencies surveyed in 2005.
Averages for the government sector and private sector are 71.3 percent and 71.5 percent, respectively. An ACSI score of 80 percent or more is considered world-class customer service.
?Our customers expect high product quality and great service. We strive to exceed their expectations,? said U.S. Mint Acting Director David A. Lebryk. ?In 2005, we listened to customers and introduced our products earlier in the year. We also upgraded systems, created order limits and achieved higher mintages to give our customers greater access to U.S. Mint products.?
In 1999, the federal government selected the ACSI to be a standard metric for measuring citizen satisfaction. More than 50 federal government agencies have used the ACSI to measure citizen satisfaction of more than 100 services and programs.
The ACSI is produced by the University of Michigan?s Stephen M. Ross School of Business in partnership with the American Society for Quality and CFI Group, an international consulting firm.
