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Letters to the Editor: Nov. 26, 2019

Commemorative Coin Subject

I would personally like to see a commemorative coin depicting the True Desire of the Founding Fathers’ intentions of having a non-partisan government. The country has strayed so far from the original intention. I have actually been to vote where I would not be allowed at the polls unless I declared one of two parties.

Jason Green
Gainesville, Ga.

U.S. Mint Customer Service Part Two

In the Oct. 1 issue of NumismaticNews, my letter was published about the U.S. Mint’s terrible customer service. Now for the rest of the story.

I called their customer service five times between June and October trying to resolve my issue. They stone-walled me and even lied to me about the disposition of my claim by saying it was “in process.”

I made my final call on Oct. 10. I told them to either replace my missing bonus cent or I would write an article for the major coins publications and title it “How the U.S. Mint Cheated a 78-year old Man Out of a Penny.”

Well, that worked.

I received my cent a week later. All they had to do was mail the penny to me in June and it would have been over. It’s amazing how good customer service can cement a positive relationship by resolving issues quickly and efficiently. The U.S. Mint certainly dropped the ball with me on this issue.

I hope other Mint customers will fare better than I did when they have issues.

Bob Jaques
Hartselle, Ala.

Address letters to Editor, Numismatic News, 5225 Joerns Drive, Suite 2, Stevens Point, WI 54481, or email them to All letters must be signed and include a return address. Numismatic News reserves the right to edit all letters.