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Caught between rock and hard place

It was bound to happen. I received my first complaint from a reader who received a package from the Mint by UPS and complained that he had to sign for it and arrange to be home to do it.

To be fair, what was in the package was the book that is supposed to accompany the Ultra High Relief Saint-Gaudens $20 gold piece that the Mint is selling this year.

The Mint had starting shipping coins without the books so that collectors didn’t have to wait for their coins while the Mint worked out the problems in acquiring the books themselves.

The collector I heard from apparently received his coin before the new policy took effect because he contrasted not signing for the valuable coin but having to sign for the much less valuable book.

This event follows a change in policy on signatures. Prior to March 13, signatures for the very valuable coins were not required. After that date, they were.

This policy change occurred after collector complaints were heard about these gold coins being left on doorsteps without the recipients having to sign for them. So the Mint showed it was responsive to its customer base.

What’s the Mint to do now?

In this case, the wise course is to treat it as an anomaly and ignore the complaint.

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2 Responses to Caught between rock and hard place

  1. The US Mint has proven that it cannot handle the concept of a varying policies, which would help this situation. Rather than try to implement a one return policy for precious metal coins and another for collectibles, the changed the return policy for their entire catalog.

    Now, rather than having a policy that either gives the buyer the option for the signature or requiring the signature for items that cost more than a set amount, the Mint has one policy. Unfortunately, one size does not fit all and the management at the US Mint does not seem to understand that concept.

    I have written in my blog (coinsblog.blogspot.com) about the incompetence shown by US Mint management. In particular, Deputy Mint Director Andy Brunhardt was hired to oversee operational issues of the Mint. His inability to properly manage this issues confirms that his incompetence to manage the operations for the US Mint. Unfortunately, this is an extension of his inability to manage the water utility in the Maryland suburbs of Washington, DC where he was all but fired before joining the Mint.

    US Mint Director Ed Moy is practically a lame duck as he waits for the current administration to replace him. In the mean time, the Mint refuses to answer questions regarding these concerns. It is almost as if Moy brought the bunker mentality that he learned working in the Bush White House when he was given his patronage appointment. It is no wonder the Mint has not function well since the departure of former Director Henrietta Holsman Fore.

  2. Lame duck you say? Pretty harsh…

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